Installation:

Installation couldn't be easier!

Once you receive your Lemens-TS phone adapter, unpack all the contents.

The blue ethernet cable plugs into the blue port on the Lemens-TS adapter that says "Internet". The other end of the blue ethernet cable plugs into your switch/router. The supplied power adapter plugs into the port that says "Power" on the Lemens-TS adapter. Now you simply plug your house phone into "Phone 1" on the Lemens-TS adapter. You should see the "Internet" light on the Lemens-TS adapter come on, and also the light for "Phone 1".

Troubleshooting:

Check here if you are having problems with your Lemens-TS phone adapter. For questions about how particular features work, please see the FAQ section.

Q: Im getting one way audio, help!

A: Unplug the power to your LTS VoIP adapter, and plug it back in. Wait a minute, and see if this has resolved it. If you are still having problems, unplug the LTS VoIP adapter power, and then unplug the power to your dsl router/modem. Plug the power back into the dsl router/modem, wait 1 minute, than plug the power back into your LTS VoIP device. Wait 1 minute and see if your problem is resolved.

If the problem persist, check that your cables are properly plugged into the LTS VoIP adapter and dsl router/modem. Replace with different cables if you have a spares. If you have a standalone switch/router, swap it with a different one and see if this solves the issue. After you have tried these steps, we can troubleshoot if you have a faulty LTS VoIP adapter.

Q: I don't have a dialtone, help!

A: Verify that your telephone is not defective. Try it on a different line, or try a different phone on your LTS VoIP adapter. If the problem still persists, see our one way audio solution above.

Billing:

We bill your credit card or e-check monthly on the date you signed up with Lemens-TS. At this time we do not offer manual customer payments in our web portal, but are in development of offering this feature.

We include taxes in the price we advertise, you will not have any hidden charges added to the advertised price.

Account:

When you become a Lemens-TS customer, you will receive a login to our customer web portal. There you can view your call detail records, update your billing information, toggle do-not-disturb, change your network down number, change your forward number, among many other useful options.

Frequently Asked Questions:

Q: What is a PBX?

A: Private Branch eXchange. It is a small version of what a telephone carrier uses.

Q: What is an IP Phone?

A: An IP Phone works by communicating with the telephone server by IP over the internet.

Q: How do I port my number to you?

A: You will need to provide us the number you wish to port, the physical address of the location of this number, the main telephone number that is on the current account with the telephone company that owns the number, and if it is a business or personal account. Porting takes on average 5-10 days to complete from time the request is put in. Porting a number costs $15.

Q: When I leave, can I take my number with me?

A: Yes this is not a problem. Please let us know when you cancel your account if you will need to transfer your number to another provider.

Q: How do I use music on hold?

A: Music on hold will automatically start playing to the person on the other line when you hit “Flash” on your phone to go to another line. Your phone may have a “Hold” button instead of a “Flash” button.

Q: How do I use call waiting?

A: When you are in a call and you hear a beep, or a click, it means another call is coming in. To answer the call, hit “Flash” or “Answer” on your phone. This varies phone to phone. It will send the current caller to music on hold, and connect you with the incoming call. To return to the first call, simply press “Flash” or “Answer” on your phone again.

Q: How do I check my voicemail?

A: Dial 8500 from your phone.

Q: How do I check my voicemail from another phone?

A: Dial 573-569-4242 from any phone. Your username is your phone number. Please email us if you do not know your voicemail password.

How do I check my visual voicemail?

A: Log on to your customer portal and click the “Phones” button. Next to the phone that you want to view the voicemails, click the envelope button. This will take you to your visual voicemail.

Q: How do I transfer a call to another extension?

A: If you have multiple phones with us, you can transfer a call from phone to phone. To do this, from the phone that has the current call press *2 and then dial the number or extension of the phone you wish to transfer it to (You must not prefix the number with a 1 when transfering)

Q: How do I use DND?

A: *70 will turn it on. *71 will turn it off. Additionally you can do this in your customer portal under phones, than set DND to yes/no for the phone you want.